Frequently Asked Questions

Let's review frequently asked questions and provide answers to them:

Question: How do I top up my balance?

Answer: You can top up your account using various methods in the Profile => Account top-up section.

Question: Can I use the bot without a plan?

Answer: Yes, you can. However, there are certain limitations as described on the "Plans and Limits" page.

Question: Can I withdraw money?

Answer: Our system does not provide for withdrawals, except for withdrawals from the affiliate program balance.

Question: Can I cancel a plan purchase and get a refund to my balance?

Answer: You can cancel the purchase or renewal of the plan through technical support, but only on the same day as the operation and provided that you have not made any requests in the free tools after this operation.

Question: I wanted to find a leaked password, I see a leak but no password. Is this normal?

Answer: Not all leaks contain passwords, so sometimes you might get results indicating a leak but without a password. This is beyond our control.

Question: How can I know the cost of a request in a specific tool?

Answer: When accessing any tool through the category menu or quick access, you will see a page describing the tool, the cost of the request, and a "Start" button.

Question: I made a payment, but my balance wasn’t credited. What should I do?

Answer: Contact the support team.

Question: A task has been running for an hour, is this normal?

Answer: For tools like "Site Search," "Website Vulnerability Scanning," and some others, longer task execution times are normal. You will receive the results upon completion.

Question: How can I disable the plan's auto-renewal?

Answer: You can disable the plan's auto-renewal using the command /plan_renew

Question: I made a request and received the message "An unexpected error occurred" — how do I get the spent balance back?

Answer: If an error occurs during the request, the balance is not charged. If the error occurs some time later in an already running task, the task is canceled and the funds are automatically refunded to the balance. You can view the statistics in the Profile => Operation history section.

Question: Why was my balance charged when I entered a phone number?

Answer: You have tool auto-run enabled, so after entering a phone number, the "Phone number search" tool is launched automatically, which deducts funds from your balance. You can disable tool auto-run in the "Profile" section.

Question: I tapped "Extended search" and got no results. What should I do?

Answer: If some data was found after the initial search, and when you tap "Extended search" the button seems to have simply disappeared, this means that the search was successfully completed but no new data was found — the same data is displayed. Extended search is paid even when it does not find additional information, because we still pay external aggregators for it and cannot know in advance whether it will find more information than the initial search or not.

Question: Can I hide my data in your bot?

Answer: You can hide your data in the Profile => Data management => Hide your data section.

Question: Why does a phone number search return nothing?

Answer: We work with several external data providers that update their databases weekly to provide the most up-to-date information. However, if you received a message that nothing was found for your query, it simply means that we could not find any information for the phone number you specified with our external data providers. It may appear in the future.

The list will be updated as questions come in.